Refund policy
No Refund Policy – Pongwu Worldwide
Last Updated: January 30, 2026
Thank you for shopping with Pongwu Worldwide. We appreciate every customer and strive to offer high-quality products and reliable service. Please read this No Refund Policy carefully before making a purchase.
1. All Sales Are Final
By completing a purchase on https://pongwuworldwide.com, you acknowledge and agree that all sales are final. We do not offer refunds under any circumstances, including but not limited to:
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Change of mind
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Incorrect sizing, compatibility, or fit
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Orders placed by mistake
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Buyer’s remorse
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Shipping delays
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Damage caused during use or improper handling
2. Exchanges / Replacements
We do not offer refunds, exchanges, or store credit.
If your item arrives damaged or defective, you must contact us within 7 days of delivery with:
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Your order number
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Clear photos or videos showing the issue
If the issue is confirmed, a replacement may be provided at our discretion. We reserve the right to deny replacement requests that do not meet these requirements.
3. Shipping Responsibility
Once an order has been shipped, Pongwu Worldwide is not responsible for delays, lost packages, or carrier issues caused by the shipping provider. Any shipping issues must be addressed with the carrier directly.
4. Contact Information
If you have questions regarding this policy or need assistance with a defective item, please contact us: https://pongwuworldwide.com/pages/contact