Shipping policy

Shipping Policy – Pongwu Worldwide

We are proud to offer FREE 2–3 Business Day Shipping on all U.S. orders.

United States Shipping

• Free 2–3 Business Day Shipping (default shipping method)

• Shipping speed begins after order processing, not at checkout

International Shipping

• International orders typically arrive within 8–12 business days

• Delivery times may vary depending on destination, customs processing, and local carriers

Order Processing & Tracking

• Orders are processed within 0–7 business days

• Once your order is processed, you will receive a tracking or fulfillment confirmation email

• Shipping timeframes are calculated after processing, regardless of when tracking is received

Shipping Delays

While we work to meet all estimated delivery timelines, delays may occur due to factors outside of our control, including but not limited to:

• Carrier delays

• Weather conditions

• Customs processing

• High order volume

Pongwu Worldwide is not responsible for shipping delays once an order has been handed over to the carrier. Shipping delays do not qualify for refunds, returns, or cancellations.